Customer Service and Support

At your service and rescue.

Answers, support and peace of mind are available through three tiers.


Virginia Merchant Service customer service is here. And here.

Virginia Merchant Services is all about making the payment processing experience the best it can be. And that means being available for your needs and questions with our 3 tier customer service and support system. Between our knowledgeable US-based customer support and your merchant processor, there’s no issue we can’t tackle together.


The Virginia Merchant Service difference.

Virginia Merchant Service proudly boasts years of consecutive customer service leadership. Here’s a look at how and where we bring more expertise to the table.


Our first line support team assists with technical processing issues. We also offer phone assistance.


We offer an ultra-responsive and consultative approach to understanding merchants’ businesses and using payments to drive operational efficiency and revenue improvement. Our data-intensive periodic business reviews and ad hoc analyses enable merchants to gain a new perspective on their businesses.

Help build your best payments.